Mini Health Clinic (“Mini Health Clinic,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, forms, communications, and services.

1. Information We Collect

We may collect information that you voluntarily provide to us or that is necessary to provide our services, including:

• Personal Information: Name, telephone number, email address, mailing address, date of birth, and other identifying information.
• Health Information: Appointment information, medical history, treatment information, medications, laboratory information, and other health-related information.
• Insurance and Billing Information: Insurance information, billing information, payment information, and information necessary to process payments or claims.
• Communication Information: Information you provide when contacting us by telephone, text message, email, website form, or other communication method.
• Website Information: Information generated when you interact with our website, which may include device, browser, and usage information.

2. How We Use Your Information

We may use your information to:

• Provide healthcare and wellness services.
• Schedule, confirm, reschedule, and manage appointments.
• Respond to questions and requests for information.
• Provide customer service and patient support.
• Send appointment reminders and service-related notifications.
• Communicate regarding billing, payments, or account matters.
• Provide information regarding services you have requested or expressed interest in.
• Send clinic updates and wellness information.
• Send marketing or promotional communications when you have provided the appropriate consent.
• Process insurance claims and payments when applicable.
• Maintain and improve our services and operations.
• Comply with applicable legal, regulatory, healthcare, and contractual requirements.

3. How We Share Information

Mini Health Clinic does not sell or rent your personal information.

We may disclose information when reasonably necessary to operate our healthcare services, including to:

• Healthcare professionals involved in your care.
• Insurance companies and payers when applicable.
• Billing, technology, communications, and other service providers that assist us in operating our business.
• Business associates or vendors that are required to appropriately safeguard information.
• Government agencies, regulators, law enforcement, or other parties when disclosure is required or permitted by law.
• Other parties when necessary to protect our legal rights, safety, patients, or operations.

SMS opt-in information and consent, including phone numbers collected for SMS purposes, will not be shared with third parties or affiliates for their marketing or promotional purposes.

4. SMS/Text Messaging Privacy

Mini Health Clinic may communicate with individuals by SMS/text message when appropriate consent has been provided.

Depending on your consent and your relationship with Mini Health Clinic, SMS communications may include:

• Appointment scheduling and rescheduling
• Appointment confirmations and reminders
• Responses to patient or prospective patient inquiries
• Customer service and requested follow-up
• Billing or account-related communications
• Clinic and service updates
• Wellness information
• Marketing messages, promotions, or special offers when you have consented to receive such communications

Your telephone number and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Mini Health Clinic.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance or contact Mini Health Clinic directly.

Additional information regarding our text messaging program is available in our SMS Terms & Conditions.

5. SMS Consent

Where SMS consent is requested, participation is voluntary.

Individuals may provide consent through methods made available by Mini Health Clinic, which may include online forms, written forms, or other appropriate consent methods.

We use SMS consent information for the purposes disclosed when consent is obtained.

SMS consent and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for their marketing or promotional purposes.

You may withdraw SMS consent by replying STOP or contacting Mini Health Clinic.

6. Marketing Communications

Mini Health Clinic may provide information regarding clinic services, wellness information, promotions, special offers, or other marketing communications to individuals who have provided the appropriate consent.

Where required, marketing communications will only be sent after the recipient has consented to receive them.

Consent to receive marketing SMS communications is not a condition of purchasing products or services.

Recipients may opt out of SMS marketing communications by replying STOP.

7. HIPAA and Health Information

Mini Health Clinic takes the privacy of health information seriously.

When applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy requirements.

Certain uses and disclosures of protected health information may be governed by our HIPAA Notice of Privacy Practices in addition to this general Privacy Policy.

Nothing in this Privacy Policy is intended to replace any rights or protections provided under applicable healthcare privacy laws.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve user experience, and measure the effectiveness of our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no electronic transmission, website, or information storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services.
• Maintain appropriate healthcare and business records.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Enforce agreements.
• Support legitimate business and healthcare operations.

Healthcare records may be retained for periods required by applicable federal and state laws.

11. Your Choices

Depending on the circumstances and applicable law, you may have the ability to:

• Request information about personal information we maintain about you.
• Request correction of inaccurate information.
• Update your contact information.
• Withdraw certain forms of consent.
• Opt out of marketing communications.
• Opt out of SMS communications by replying STOP.
• Request assistance regarding SMS communications by replying HELP.

Certain healthcare records may be subject to additional rights under HIPAA and other applicable laws.

12. Children's Privacy

Our website and general marketing services are not intended to knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian where required.  Healthcare services involving minors are handled in accordance with applicable laws and requirements regarding parental or guardian consent.

13. Third-Party Services and Links

Our website may contain links to third-party websites or utilize third-party services.

Mini Health Clinic is not responsible for the privacy practices of independent third-party websites. We encourage users to review the privacy policies of websites they visit.

Information shared with vendors or service providers working on our behalf is handled in accordance with applicable privacy and contractual requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.

We encourage you to periodically review this Privacy Policy.



15. Contact Mini Health Clinic

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Mini Health Clinic
Phone: 352-227-3000
Email: info@mini-healthclinic.com

For SMS assistance, reply HELP to a Mini Health Clinic text message.

To discontinue SMS messages, reply STOP.